General Terms and Conditions of Business
Prices
Our products are marked with consumer prices and include value added tax. Prices are subject to change at any time.
Terms of payment
We offer different payment methods. Depending on the country, these may vary.
- With the prepayment we will send you an invoice. As soon as the payment has been made, the goods will be delivered to you.
- With electronic payment (credit card, PayPal, etc.) you will receive the goods immediately.
Shipping costs
For digital products no shipping costs will be charged. For physical products we distinguish between letter post items and parcel post items. The shipping costs include postage, packaging and transport insurance. For foreign shipments even the VAT, customs and clearance costs are included. Depending on the state office, an additional import tax could be charged. The charges for single item deliveries are approximately as follows (but may vary for larger quantities)
- Letter post (domestic) = CHF 5 / letter post (foreign) = EUR 7 (CHF 8)
- Parcel post (domestic) = CHF 9 / Parcel post (Europe) = EUR 18 (CHF 22) / other countries = EUR 38 (CHF 45)
Terms of delivery
We deliver all our articles from stock in Switzerland. After receipt of the order, the goods leave our warehouse within 24 hours on working days.
- Letter post (domestic) = 1-3 working days / letter post (Europe) = 2-5 working days / other countries = 3-10 working days
- Parcel post (domestic) = 2-4 working days / Parcel post (Europe) = 5-10 working days / other countries = 6-14 working days
- Exception: Germany = 6-15 working days
Right of return
- Purchase articles which have already been used or are not in their original packaging cannot be taken back. Complaints will only be considered within 8 days.
- Rental articles can only be taken back in perfect condition and in the original packaging. If the agreed rental period is exceeded, you tacitly confirm that you wish to purchase the product. You will automatically receive a purchase invoice with the remaining amount upon delivery. After exceeding the rental period this amount becomes binding and must be paid immediately.
Late payment
If payment is not made on time, we reserve the right to charge the customer with the costs of reminders. If the customer defaults on payment, we are entitled to demand interest on arrears at a rate of at least 5% p.a.
Liability+Law
This website has been carefully prepared. Nevertheless all information is provided without guarantee. No liability can be accepted for the content of third parties or other websites linked via our website. Any liability of the publisher or his representatives for any disadvantages resulting from the information provided on the website is excluded.
All products are internationally protected by patent law. All existing texts, photos, graphics and sound carriers are © by eFeS and may only be used for commercial purposes with their permission. eFeS® is a registered and protected trademark worldwide.
Privacy policy
Collection, processing and use of personal data
We do not collect any personal data from you when you visit this website. Personal data is only collected if you provide us with it yourself via our contact form. These data are used exclusively to answer your request and are deleted afterwards.
Use of own cookies
When certain pages are called up, a so-called "session cookie" is set. This is a small text file that is automatically deleted from your computer at the end of the browser session. This file is used exclusively to be able to use certain applications. You can change the settings of most web browsers so that your browser does not accept new cookies or you can have received cookies deleted. How this works for your browser can usually be found out via its help function.
Server log files
As with any connection to a web server, the server of our web hosting provider Wix.com Luxembourg S.a.r.l. logs and stores certain technical data. These data include the IP address and operating system of your device, the data, the access time, the type of browser and the browser request including the origin of the request (referrer). This is necessary for technical reasons in order to provide you with our website. The web hosting provider protects this data against unauthorised access with technical and organisational measures and does not pass it on to third parties. Where we process personal data in the process, we do so because we are interested in providing you with the best possible user experience and in ensuring the security and stability of our systems.
Google Analytics (if available)
Google Analytics, a web analytics service provided by Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google Analytics uses so-called "cookies", i.e. text files which are stored on your computer and which enable an analysis of your use of the website. Google uses this information to evaluate your use of the website on behalf of the operator of this website, to compile reports on the website activities and to provide further services to the website operator in connection with the use of the website and the internet. The IP address transmitted by your browser within the framework of Google Analytics is not combined with other data from Google. You can prevent the storage of cookies or delete them again by making the appropriate setting in your browser.
Newsletter (if available)
If you have registered for our newsletter with your e-mail address, we will store and use your e-mail address for sending our newsletter with information and advertising about us until you have unsubscribed from our newsletter. For our newsletter service we use the newsletter service Wix.com Luxembourg S.a.r.l. If you enter your e-mail address to receive the newsletter, it will first be stored at Wix for the purpose of sending the owner an e-mail in which he/she can confirm the registration for the newsletter ("Double-Opt-In"). After such confirmation, the email address will be permanently stored at Wix until the owner unsubscribes from the newsletter or until we delete it. Wix stores the date of registration and the IP address under which the registration was made. There will be no further use of your IP address. We would like to point out that the data collected and used by Wix is stored and processed on computers in Luxembourg. With your consent to receive our newsletter you agree to this. Furthermore, we have concluded a data processing contract with Wix on the basis of the so-called EU standard contract clauses. Your e-mail address will not be passed on to third parties in any other way. You can unsubscribe from our newsletter at any time. Each e-mail with our newsletter contains an unsubscribe link. You can also revoke your consent to the use of your e-mail address at any time for the future. To do so, please use the contact details given below.
Webshop (if available)
We would like to point out that for the purpose of simplifying the purchasing process and for the subsequent contract processing, the webshop operator uses cookies to store the IP data of the connection owner, as well as the name, address and means of payment of the purchaser. The data provided by you is necessary for the fulfilment of the contract or for the implementation of pre-contractual measures. Without this data we cannot conclude the contract with you. No data will be transferred to third parties, with the exception of the transfer of credit card data to the processing bank institutions/payment service providers for the purpose of debiting the purchase price, to the transport company/forwarding agent commissioned by us for the delivery of the goods and to our tax advisor for the fulfilment of our tax obligations. The data stored by us will be deleted once the purchasing process is terminated. In the event of a contract being concluded, all data from the contractual relationship will be stored until the expiry of the tax law retention period (10 years). In addition, the data name, address, purchased goods and date of purchase are stored until the expiry of the product liability period (10 years).
Your rights
You are basically entitled to the rights of information, correction, deletion, restriction, data transferability, revocation and objection. If you believe that the processing of your data violates data protection law or that your data protection rights have otherwise been violated in any way, you can complain to the supervisory authority.
TinniTool
8607 Sack
info(at)tinnitool.com
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